Privacy policy

This Privacy Policy applies to the personal data collected, processed, and stored in connection with your use of the website mycreativemoment.com (hereinafter referred to as the “Website”).

For the purposes of this Privacy Policy, the term “Personal Data” means any information that, either alone or in combination with other information, can be used to identify an identified or identifiable natural person, such as a name, email address, telephone number, or IP address.

Hi Mark’ is committed to processing your Personal Data in accordance with applicable laws and regulations, including Regulation (EU) 2016/679 of the European Parliament and of the Council (General Data Protection Regulation – “GDPR”) and any applicable data protection legislation.

ARTICLE 1 – DATA CONTROLLER

The data controller responsible for the Personal Data collected through your use of the Website is:

Hi Mark’
1 Rue Rabelais
93400 Saint-Ouen-sur-Seine
France

Registered with the Bobigny Trade and Companies Register under number 800 614 760.

Throughout this Privacy Policy, “Hi Mark’”, “we”, “our”, and “us” refer to the above-mentioned company.

PERSONAL DATA COLLECTED BY HI MARK’

Hi Mark’ collects and processes the following Personal Data concerning you:

Data You Provide Directly

This includes Personal Data that you provide when creating a customer account, placing an order, or contacting us.

Such data may include:

  • First name and surname
  • Postal address
  • Billing address
  • Email address
  • Customer account password
  • Telephone number

Unless otherwise stated, all information requested in forms available on the Website is mandatory.

If you do not provide the required information, you may be unable to complete the relevant form or access the associated services.

You are solely responsible for ensuring that the information provided to Hi Mark’ is accurate and up to date.

Payment Information

If you make a purchase through the Website, we do not collect or store your payment card details.

Payment information is collected directly by our payment service providers and is subject to their respective privacy policies.

ARTICLE 2 – DATA RELATING TO YOUR USE OF THE WEBSITE

Hi Mark’ collects certain information whenever you visit the Website, including:

  • The IP address used to connect your device to the Internet;
  • Login information;
  • Browser type and version;
  • Time zone settings;
  • Device-related information.

In addition, Hi Mark’ and its partners collect information regarding how you use the Website through cookies and similar technologies, as described in Article 7 below.

ARTICLE 3 – USE OF YOUR PERSONAL DATA

Hi Mark’ collects and processes your Personal Data for the following purposes:

  • Creating and managing your customer account;
  • Processing and fulfilling your orders;
  • Managing customer service requests;
  • Sending transactional emails relating to your orders;
  • Sending reminders regarding abandoned shopping carts;
  • Sending newsletters and marketing communications where permitted by law;
  • Improving the performance, security, and functionality of the Website;
  • Managing legal claims, disputes, and compliance obligations;
  • Complying with applicable legal and regulatory requirements.

Your Personal Data is processed only to the extent necessary for these purposes and on an appropriate legal basis under applicable data protection laws.

ARTICLE 4 – RECIPIENTS AND TRANSFERS OF YOUR PERSONAL DATA

Within Hi Mark’, your Personal Data is accessed only by authorised personnel whose duties require such access, including members of our customer service, marketing, and technical teams.

Your Personal Data may also be disclosed to third parties where necessary for the relevant processing purpose, including:

  • Shipping and logistics providers responsible for delivering your orders;
  • Website development, hosting, maintenance, and data storage providers;
  • Professional advisers and service providers;
  • Potential investors;
  • Third parties involved in a merger, acquisition, change of control, or similar corporate transaction affecting Hi Mark’.

Your Personal Data is processed through our e-commerce platform provider, Shopify Inc., which hosts and operates the Website.

Where Personal Data is transferred outside your country of residence or outside the United Kingdom and/or European Economic Area, appropriate safeguards will be implemented in accordance with applicable data protection laws to ensure an adequate level of protection for your Personal Data.

ARTICLE 5 – DATA RETENTION PERIODS

Hi Mark’ retains your Personal Data only for as long as is strictly necessary to fulfil the purposes for which it was collected.

More specifically, Personal Data is retained for the following periods:

Customer Account Management
5 years following the closure of your customer account or after a period of 3 years of inactivity.

Management of Commercial Relationships
10 years from the end of the commercial relationship.

Management of Contact Requests
For the period necessary to process and respond to your request.

Abandoned Cart Reminder Emails
3 years from the last login to the customer account.

Newsletter Subscription Management
For the duration of your subscription to the newsletter.

Management of Data Protection Requests
5 years following the closure of the request.

Management of Disputes and Legal Claims
Until the final amicable resolution of a dispute or until all available legal remedies have been exhausted.

ARTICLE 6 – SECURITY OF YOUR PERSONAL DATA

We are committed to protecting the Personal Data we collect.

To achieve this, Hi Mark’ implements appropriate physical, technical, and organisational measures designed to prevent any unauthorised or unlawful processing of Personal Data, as well as accidental loss, destruction, alteration, or damage.

These measures are regularly reviewed and updated to maintain an appropriate level of security based on the nature of the Personal Data processed and the associated risks.

ARTICLE 7 – COOKIE POLICY AND SIMILAR TRACKING TECHNOLOGIES

Cookies are small text files placed on your device (computer, smartphone, tablet, or other device) by Hi Mark’ and its partners when you browse our Website.

For the purposes of this Policy, the term “cookie” also includes similar tracking technologies used to collect information regarding your browsing activity and interactions with the Website.

Cookies may be:

Session Cookies
These are stored on your device only for the duration of your browsing session and are automatically deleted when you close your browser.

Persistent Cookies
These remain stored on your device for a longer period until they expire or are manually deleted.

In certain circumstances, cookies used on the Website may collect Personal Data concerning you.

Where Personal Data is collected by Hi Mark’ through cookies, such data will be processed in accordance with this Privacy Policy.

Where third-party cookies enable our partners to collect and process Personal Data, we encourage you to review the relevant third-party privacy policies to understand how your Personal Data is handled.

CATEGORIES OF COOKIES USED ON THE WEBSITE

The Website may use several categories of cookies:

  • Essential Cookies
  • Analytics and Audience Measurement Cookies
  • Advertising Cookies

ESSENTIAL COOKIES

Essential cookies are strictly necessary for the operation, security, and functionality of the Website.

These cookies are enabled by default and cannot generally be disabled through our Website because they are required to provide the services you request.

These cookies enable us to:

  • Ensure smooth navigation throughout the Website;
  • Improve page loading performance;
  • Maintain the proper functioning of Website features;
  • Remember interface preferences such as language settings;
  • Store information relating to your shopping cart;
  • Enable secure access to customer account areas;
  • Detect fraudulent account activity;
  • Record your cookie preferences;
  • Support the checkout and payment process.

Through certain essential cookies, Hi Mark’ may process:

  • IP addresses;
  • Session identifiers;
  • Browser information;
  • Device information;
  • Browsing data;
  • Cookie preference choices.

The legal basis for this processing is Hi Mark’s legitimate interest in ensuring the Website operates securely, efficiently, and according to user preferences.

Personal Data collected through these cookies may be shared only with authorised personnel and trusted service providers involved in Website operation and technical support.

Where data is transferred outside the United Kingdom or European Economic Area, appropriate safeguards will be implemented in accordance with applicable data protection laws.

Personal Data collected through essential cookies is retained only for the period necessary to achieve the purposes described above and, in any event, for no longer than six (6) months.

Records relating to cookie consent may be retained for a longer period where necessary to demonstrate compliance with legal obligations.

ANALYTICS AND AUDIENCE MEASUREMENT COOKIES

Our partners may place analytics cookies on the Website in order to measure audience activity, optimise Website performance, and improve our services.

If you choose not to accept these cookies, your browsing activity will not be included in our analytics reports.

These cookies may be used to:

  • Produce visitor statistics, including page views and visit volumes;
  • Understand how users interact with the Website;
  • Improve Website usability and user experience;
  • Analyse browsing behaviour, including scrolling activity and mouse movements.

Where these cookies are used, Hi Mark’ generally receives only aggregated statistical information and does not directly identify individual users.

ADVERTISING COOKIES

Our advertising partners may use cookies to provide personalised advertising content both on our Website and on third-party websites.

If you choose not to accept these cookies, you may still see advertising, but it may be less relevant to your interests.

These cookies may be used to:

  • Display advertising tailored to your interests, location, and browsing behaviour;
  • Limit the number of times the same advertisement is displayed;
  • Measure the effectiveness of advertising campaigns;
  • Display advertisements relating to our Products and services on third-party websites and social media platforms following your visit to our Website.

COOKIE MANAGEMENT

The Website may use the following Shopify cookies:

_session_id
Unique session identifier used by Shopify to store information relating to your browsing session.

_shopify_visit
Stores no personal data and remains active for 30 minutes after your last visit. Used to track the number of visits.

_shopify_uniq
Stores no personal data and expires at midnight (based on the visitor’s location). Used to calculate the number of visits by a unique customer.

cart
Unique identifier stored for two weeks and used to retain information relating to your shopping cart.

_secure_session_id
Unique secure session identifier.

storefront_digest
Unique identifier used where the store is password protected in order to determine whether the visitor has access.

ARTICLE 8 – YOUR RIGHTS REGARDING YOUR PERSONAL DATA

Subject to applicable data protection laws, you have the following rights regarding your Personal Data:

  • Right of access;
  • Right to rectification;
  • Right to erasure;
  • Right to restriction of processing;
  • Right to object;
  • Right to data portability;
  • Right to provide instructions regarding the handling of your Personal Data after your death.

These rights may be exercised under the conditions set out by applicable legislation.

Right of Access

You have the right to request confirmation as to whether we process Personal Data concerning you and, where this is the case, to obtain access to such Personal Data together with information relating to the processing activities carried out.

Right to Rectification

You have the right to request that inaccurate Personal Data be corrected.

You may also request that incomplete Personal Data be completed where relevant to the purpose of the processing concerned.

Right to Erasure

You may request the deletion of your Personal Data where:

  • The Personal Data is no longer necessary for the purposes for which it was collected;
  • Processing is based on your consent and you withdraw that consent, with no other legal basis available;
  • You object to the processing and there are no overriding legitimate grounds for continuing it;
  • The Personal Data has been processed unlawfully;
  • Deletion is required to comply with a legal obligation.

Right to Restriction of Processing

You may request that we restrict the processing of your Personal Data in the following situations:

  • While we verify the accuracy of Personal Data you have contested;
  • Where processing is unlawful and you prefer restriction rather than deletion;
  • Where we no longer require the Personal Data but you need it for the establishment, exercise, or defence of legal claims;
  • While we assess an objection you have raised regarding our legitimate interests.

Where processing is restricted, your Personal Data will generally only be stored and will not otherwise be processed without your consent or where legally permitted.

Right to Object

You may object to the processing of your Personal Data where such processing is based on our legitimate interests.

You must provide reasons relating to your particular situation.

In such circumstances, we will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms or where processing is necessary for legal claims.

Right to Provide Instructions After Death

You have the right to provide instructions concerning the storage, deletion, and communication of your Personal Data after your death.

Right to Data Portability

You may request to receive your Personal Data in a structured, commonly used, and machine-readable format.

You may also request that we transmit such data directly to another organisation where technically feasible and legally permissible.

Withdrawal of Consent

Where processing is based on your consent, you may withdraw that consent at any time by contacting us using the details provided below or by clicking the unsubscribe link included in our marketing emails.

Withdrawal of consent does not affect the lawfulness of processing carried out prior to such withdrawal.

ARTICLE 9 – CONTACT

If you have any questions regarding this Privacy Policy, the collection and processing of your Personal Data, or if you wish to exercise any of your data protection rights, you may contact Hi Mark’ using the following details:

By Post:

Hi Mark’
1 Rue Rabelais
93400 Saint-Ouen-sur-Seine
France

By Email:

contact@mycreativemoment.com

ARTICLE 10 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time. We therefore encourage you to review it regularly.

Any amendments or clarifications will take effect immediately upon publication on the Website.

Where material changes are made to this Privacy Policy, we will indicate on this page that it has been updated so that you remain informed about:

  • The information we collect;
  • How we use it;
  • The circumstances in which we may disclose it.

If our business is acquired by, merged with, or transferred to another company, your Personal Data may be transferred to the new owners in order to allow us to continue providing our Products and services.

Last Updated: 16 December 2025